Questions before you build a custom voice agent.
A practical guide to setup, pricing, phone numbers, integrations, launch timing, and what happens after the first version starts answering calls.
Is Ilona AI a SaaS tool or a service?
Both, but we lead with service. The voice agent is software, but the value comes from the setup, prompt work, call-flow design, QA, and ongoing improvements around your actual business.
How long does setup usually take?
Most launches take a few days. The timeline depends on how many services, policies, booking rules, edge cases, and integrations the agent needs to understand before it should answer real callers.
Do we keep our current phone number?
Yes. In most cases you keep the number customers already know and forward calls to the agent. We can also help you use a new number if that fits the workflow better.
What happens when the agent should not handle a call?
We define escalation rules during setup. Urgent calls, unclear situations, sensitive requests, existing customer issues, or anything outside the agent's scope can be routed or summarized for human review.
Can it book appointments or only take messages?
It can do both. Simple appointment booking is possible when your rules are clear. More complex scheduling can be handled through structured intake first, then a human callback with all the context already collected.
Will it sound generic?
That is exactly what we are trying to avoid. We train the agent around your services, caller types, tone, policies, FAQs, and call flow so it feels more like a careful team member than a generic script.
How does pricing work?
Pricing is tiered by included AI minutes, workflow complexity, SMS usage, integrations, reporting, and optimization needs. Every tier has a setup fee because every agent is custom-built and tested before launch.
What if the first version is not perfect?
We expect to improve it. Real calls reveal edge cases, phrasing issues, and policy gaps. Our promise is not instant perfection; our promise is that we will keep tuning it so it becomes genuinely useful over time.
What industries do you support?
We focus on call-heavy small businesses such as restaurants, salons and spas, lawn care, tree removal, real estate, fitness, legal professionals, and similar service businesses.
Do you provide call summaries and transcripts?
Yes. Calls can be summarized, logged, recorded, and sent to the right place so callbacks are easier and lead details do not disappear into voicemail.
Bring us your messiest call flow.
Tell us where callers get stuck, what your team repeats all day, and what needs a human touch. We will help sort out what the agent should handle.